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PRODUCT RETURN POLICY — OFFICIAL DOCUMENT OF THE BRAND
THIS RETURN POLICY IS MANDATORY FOR ALL CUSTOMERS OF THE CASH.EST.20 BRAND PRODUCTS (HEREINAFTER REFERRED TO AS THE “BRAND”) AND IS AIMED AT PROTECTING THE COMPANY FROM ABUSE BY UNFAIR CONSUMERS.
2. GENERAL CONDITIONS
2.1. RETURN OF GOODS IS POSSIBLE ONLY IN FULL COMPLIANCE WITH THE FOLLOWING CRITERIA:
- THE PRODUCT HAS NOT BEEN USED AND SHOWS NO SIGNS OF WEAR;
- ALL ORIGINAL TAGS, PACKAGING, SEALS, AND LABELS ARE PRESERVED;
- A FISCAL RECEIPT OR CONFIRMATION OF ONLINE PAYMENT IS PROVIDED
2.2 THE RETURN PERIOD — NO LATER THAN 7 CALENDAR DAYS FROM THE DATE OF RECEIPT OF THE ORDER.
2.3. ALL COSTS FOR RETURN SHIPPING OF THE PRODUCT ARE BORNE BY THE BUYER.
3. NON-RETURNABLE GOODS
3.1. IN ACCORDANCE WITH ARTICLE 9 OF THE LAW OF UKRAINE “ON CONSUMER RIGHTS PROTECTION”, THE FOLLOWING CATEGORIES OF GOODS ARE NOT SUBJECT TO RETURN:
- UNDERWEAR;
- SWIMSUITS;
- BODYSUITS (BODY);
- HOSIERY PRODUCTS;
- ACCESSORIES (BAGS, BELTS, JEWELRY, GLASSES);
- CLOTHING WITH INDIVIDUAL TAILORING OR CUSTOM ALTERATIONS;
- ANY PRODUCT WITH SIGNS OF WEAR, PERFUME OR COSMETIC ODORS, OR DAMAGE.
4. RETURN PROCEDURE
4.1. THE BUYER MUST SEND AN OFFICIAL RETURN REQUEST TO THE CASH.EST.20 BRAND’S EMAIL WITHIN 7 DAYS.
4.2. THE REQUEST MUST BE ACCOMPANIED BY PRODUCT PHOTOS AND A COPY OF THE RECEIPT. WITHOUT SUPPORTING MATERIALS, THE RETURN WILL NOT BE CONSIDERED.
4.3. THE BRAND RESERVES THE RIGHT TO REFUSE A RETURN WITHOUT EXPLANATION IN CASE OF VIOLATION OF ANY POINT OF THIS POLICY.
5. REFUND
5.1. AFTER RECEIVING THE PRODUCT, SPECIALISTS OF CASH.EST.20 CONDUCT AN INSPECTION TO VERIFY COMPLIANCE WITH REQUIREMENTS.
5.2. INSPECTION PERIOD — UP TO 14 WORKING DAYS FROM THE DATE OF DELIVERY TO THE WAREHOUSE.
5.3. REFUNDS ARE POSSIBLE ONLY IN THE SAME WAY THAT THE PAYMENT WAS MADE. BANK TRANSFER FEES ARE NOT REIMBURSED.
6. RESPONSIBILITY AND CONTROL
6.1. IN CASES OF REPEATED OR SUSPICIOUS RETURN REQUESTS, THE BRAND HAS THE RIGHT TO INCLUDE THE BUYER IN THE “INTERNAL RISK LIST” AND RESTRICT ACCESS TO FUTURE PURCHASES.
6.2. THE BRAND RESERVES THE RIGHT TO CHANGE THE TERMS OF THE POLICY WITHOUT PRIOR NOTICE